Base de Conhecimento

Email Connection Error Troubleshooting Guide

Common Issues & Quick Fixes:

1. "Incorrect Password" Error

   • ✅ Ensure you're using your email account password (not cPanel password)

   • Reset password in cPanel > Email Accounts if unsure

   • ⚠️ More than 5 failed attempts may block your IP

2. SSL/Connection Errors

   • Use secure server settings:

     • IMAP: port 993 (SSL)

     • SMTP: port 465 (SSL) or 587 (TLS)

   • Replace mail.yourdomain.com with your secure server name

3. "Invalid Username" Error

   • ✉️ Always use full email address (user@domain.com) as username

4. Can't Connect to Server

   • Verify internet connection

   • Double-check server names (case sensitive)

   • Temporarily disable firewall/antivirus to test